Averhealth is offering Texas DIR Members a turn-key drug HIPPA Compliant web-based information system for drug & alcohol testing and case management: Aversys.
Review our contract page on the Texas DIR website. Our contract number is DIR-CPO-5268.
Under contract number DIR-CPO-5268 Aversys provides:
- Implementation
- Randomized Drug & Alcohol Testing Calendar
- Client Notification for Schedule Drug Testing (web based)
- Client Notification for Schedule Drug Testing (hotline)
- Client Notification for Schedule Drug Testing (text notification & reminders)
- Client notification time log
- Client information database
- Client check-in system
- Point of sale system
- Accounting record database
- Customizable testing schedule per client
- Drug testing panel customization per client per test
- Chain of custody record
- Automated result uploading
- Drug & Alcohol test results database
- Training webinar database
- Industry training and educational material database
- Client medication record (self-reported)
- Medical insurance and Medicaid records
- Mass messaging by program or client
- Customer Service Support
- Participant lists
- Detailed result reports
- Program-wide statistics
- Case Management
- Docket Report
- Docket Summary Report
- Graduation Eligibility
- Disposition Statistics
- Total Fees & Community Service Report
Click here to request a detailed quote or obtain Aversys details. An Averhealth Team Member will contact you within 1 business day to provide a quote and answer any questions about Aversys.
For contract details or requests, please email Contracts@averhealth.com or call 804-508-6202.
Averhealth is offering volume-based discounts to DIR Members starting at 25% off.
| Volume | MSRP | Discount | DIR Customer Price |
| 1-99 units | $10 per patient per month | 25% off | $7.56 per patient per month |
| 100-500 units | $10 per patient per month | 30% off | $7.05 per patient per month |
| 500+ units | $10 per patient per month | 35% off | $6.56 per patient per month |
Service Level Agreements for Aversys
Aversys will be available to the customer 99.9% of the time. Outage tracking is calculated with a third party to measure, monitor and report uptime of Aversys and Averhealth.com. Any planned system outages will be communicated no less than 3 days prior and will be scheduled at a time that will not interfere with business.
In addition to regular full and incremental back-ups, Aversys is backed by AWS cloud technology and database mirroring to prevent data loss.
Return Policy
Customer dissatisfaction shall be reported as soon as possible to Contracts@averhealth.com and will be responded to within 1 business day. Our team will partner with our customers to address any dissatisfaction. A meeting can be requested by the customer to develop a plan to cure the source of dissatisfaction. Should the Provider and Agency develop a mutual plan, our agreement shall remain in effect, but and in no case shall either party terminate the service agreement until at least sixty (60) day following the meeting. Averhealth does not offer refund for Aversys services.
Aversys Service Warranty
Aversys is to be provided by Averhealth and shall be performed in a timely and professional manner by qualified software support personnel familiar with Aversys and shall conform to the standards generally observed in the industry for similar services at the time such SaaS Services are rendered. IT Support can be reached at Support@averhealth.com and Customer Service can be reached at Service@averhealth.com at any time. Customer’s sole remedy in the event of a breach shall be handled by Avertest, LLC dba Averhealth.
Click here to review other Texas DIR Cooperative Contracts.
Click here to review the Texas DIR list of TX-RAMP certified Cloud Products.
