Treatment for substance use disorder is a second chance at life.
At Averhealth, we understand that recovery is a journey, not a designation. And that it isn’t always easy. We get it—testing is probably the last thing you want to do, so we want to try to make it as easy as possible. We are here to support your successful journey to a life of sustained sobriety.
Our Approach to Trauma-Informed Care
Violence, abuse, neglect, loss, disaster, war, natural disasters, pandemics, and other emotionally harmful experiences can all trigger trauma, affecting just about everyone, no matter the age, gender, socioeconomic status, race, ethnicity, sexual orientation, or geography.
According to the Substance Use and Mental Health Services Administration (SAMHSA), individual trauma results from an event, series of events, or set of circumstances experienced by an individual as physically or emotionally harmful or life-threatening and that has lasting adverse effects on the individual’s functioning and mental, physical, social, emotional, or spiritual well-being.
It is no surprise, then, that studies of people in the criminal justice system have found a direct correlation between personal trauma and high rates of substance use disorder (SUD). While not a new phenomenon, today’s angst-filled headlines remind us that those who provide care must establish a process to treat clients facing trauma.
Averhealth embraces the key principles of trauma-informed care as outlined by SAMHSA. This recognizes and considers trauma experienced by many of your clients. We provide care that clients view as safe, trustworthy, supportive, collaborative, empowering, and empathetic. It is part of our values to treat clients with respect and dignity. We strive to ensure that they experience a positive, prosocial experience without discrimination. This approach is helpful for those with past sexual trauma, medical reasons, or anything government or medical/clinical professionals deem appropriate.
While Averhealth performs same-sex (assigned at birth), directly observed urine specimen collections, specimen processes, or specimen types can be amended as needed. This can include a monitored collection (collector stationed outside the collection room listening through the door with other precautions in place) or oral fluid testing, as noted earlier. All Averhealth technicians participate in trauma-informed care training.
What We Provide
Short Wait Times
On average, it takes 3 minutes for patients to check-in, provide a sample, and be out the door.
Check-In by Web or Phone
Check-in to our notification line via phone, website, or text, which only takes 30 seconds.
Our locations are close to courthouses and/or on major public transportation routes, making it easy to get in and out.
From start to finish, our patient care technicians treat you with respect and dignity, because you deserve it.
“They know my name and always make sure my time there is fast and comfortable.”– Averhealth patient